ARN: blueAPACHE launches dedicated experience unit

Summary

This blog post, "ARN: blueAPACHE launches dedicated experience unit", is a blueAPACHE article from 2022 covering collaboration. Melbourne, November 2, 2022: Managed services provider (MSP) blueAPACHE has launched a new division dedicated to customer and employee experience. It is written for readers evaluating Microsoft Teams, Advanced Infrastructure Managed Services. Published in 2022. Figures, product names and event details reflect that time; for current information see the linked service pages.

Key facts

Article

Melbourne, November 2, 2022: Managed services provider (MSP) blueAPACHE has launched a new division dedicated to customer and employee experience. Under the leadership of James Bubbers, the division will cover service delivery, end-user help desk, talent acquisition and people operations. Bubbers will take on the role of general manager experience and will bring together the employee and customer delivery teams. Bubbers originally joined blueAPACHE four years ago as general manager of operations and will now oversee the company’s key customer-facing team. According to blueAPACHE, the division will “empower every employee to drive a positive impact on both the employee and customer experience” as well as “encourage innovation and engagement”.

“When I joined [blueAPACHE] four years ago we were focusing on providing scalable operations for customers,” said Bubbers. “Today, now that we are continuing to grow globally, with a globally dispersed team, how we maintain and nurture our culture is front of mind for the new experience business unit. We need to ensure that our people are supported and feel connected, regardless of their location, to sustain our people-driven competitive advantage.” “I’m relishing the opportunity to ensure our teams are empowered to deliver great outcome-based services centred around a strategy that customer experience and innovation is a responsibility shared across the blueAPACHE business,” he added. blueAPACHE recently unveiled its ‘Experience Business’ IT service strategy, which focuses on providing high impact employee experience and empowering customer experience outcomes. At the same time, the company hired Ingram Micro’s Brett Armstrong to hold the newly created role of general manager of sales. According to blueAPACHE founder and managing director Chris Marshall, the MSP is now looking to put “employee experience and customer experience at the heart” of the company. “We’re building on our heritage of technical excellence to ensure we can continue to provide a consistency of experience as the company expands,” he said. “A great team member experience motivates and drives the desire to achieve exceptional customer outcomes and that ultimately supports our business aspiration of becoming the global mid-market service provider of choice.” Click here to view the full article

Related

• Microsoft Teams
• emPOWER Collaboration (pillar hub)
• emPOWER Managed Services (pillar hub)
• Advanced Infrastructure Managed Services

Frequently asked questions

Who was named to lead blueAPACHE's new experience division, and what areas does it cover?

The article says James Bubbers took on the role of general manager experience, bringing together the employee and customer delivery teams. It says the division covers service delivery, end-user help desk, talent acquisition and people operations.

How long had Bubbers been at blueAPACHE before this appointment, and in what earlier role?

The article says Bubbers originally joined blueAPACHE four years earlier as general manager of operations. It says he would now oversee the company's key customer-facing team in the new experience role.

What did founder and managing director Chris Marshall say was the company's business aspiration?

The article quotes Marshall saying blueAPACHE is building on its heritage of technical excellence to provide a consistency of experience as the company expands. He says a great team member experience motivates and drives exceptional customer outcomes, which ultimately supports the aspiration of becoming the global mid-market service provider of choice.

What other hire does the article mention alongside this announcement?

The article says that at the same time, blueAPACHE hired Ingram Micro's Brett Armstrong to hold the newly created role of general manager of sales. It presents this alongside the new experience division as part of the same period of organisational change.

Is this post still current?

No. This post reports a leadership and organisational announcement dated 2 November 2022, and the roles and structure it describes reflect that point in time. For blueAPACHE's current leadership and structure, a reader should use the linked service pages rather than this post.

Source

• origin post (2022)

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