For Australian businesses, ISDN will soon be in the past

Summary

This blog post, "For Australian businesses, ISDN will soon be in the past", is a blueAPACHE article from 2018 covering security. With ISDN services discontinued from the 30th June 2018 and phone line disconnections commencing 2019, businesses are preparing for the shutdown of ISDN when NBN rolls out completely over the next few years. ISDN is a digital network technology that carries voice and data services over the public switched telephone network. It is written for readers evaluating emPOWER Core Network & DC Interconnect, emPOWER Cloud. The underlying security practice it describes, reducing attack surface and improving detection and response, is not tied to a specific product version and remains relevant to any organisation managing cyber risk today.

Key facts

Label Value
Publication year 2018
Topic For Australian businesses, ISDN will soon be in the past
Services referenced emPOWER Core Network & DC Interconnect, emPOWER Cloud
Named products or vendors None named beyond blueAPACHE

Article

With ISDN services discontinued from the 30th June 2018 and phone line disconnections commencing 2019, businesses are preparing for the shutdown of ISDN when NBN rolls out completely over the next few years. ISDN is a digital network technology that carries voice and data services over the public switched telephone network. For many mid-enterprise businesses, planning a migration to new technology over multiple sites can be an expensive and risky operation. If not properly managed, the risks include sites being offline before a replacement is ready to be deployed. If migrations are not planned carefully, business may suffer a loss due to data congestion, voice call drop-outs, and voice quality problems. At blueAPACHE , our solutions unites voice, data, and security through a single, end-to-end service provider. We can help organisations achieve a higher level of productivity by migrating your business’ ISDN services to VoIP on NBN or a Private Fibre network. To maintain fixed voice calling is crucial for day to day operations, as businesses will have to move to newer phone system technologies. As the NBN continues to roll out across the country, businesses preparing for the switch will migrate to having a business grade VoIP solution, typically a Hosted PBX, SIP Trunks for their existing PBX or providing ISDN to their existing PBX with SIP Enabled ISDN. A SIP Trunk needs to connect to a PBX – a device that provides the brains behind the phone system that enables multiple users to share lines. Businesses looking for a new PBX solution will have to decide whether to host their systems via PBX in the cloud, or on-premises. An existing PBX can be used if it supports SIP Trunks, or an ISDN to SIP device can be used for older PBXs. An important factor is that business grade VoIP services are dependent on a reliable data connection such as Fibre Ethernet or a quality NBN service. blueAPACHE specialises in VoIP network optimisation and can provide efficient, cost-effective solutions on Network capacity and speed, upgrading your existing phone system, and selecting a hosted VoIP system VS. an on-premise VoIP-enabled telephone system. Critical steps in our migration process include selecting the correct bandwidth for your business’ needs, ensuring the network is fit for purpose, and ordering the ideal number of SIP trunks for your business, and testing the new services on outgoing calls. We can assist with design, testing, installation, management, and monitoring of your SIP services, and manage the upgrade of your organisation’s IT systems, switches, networking, and WiFi networking. Contact our team today to see how we can assist with all your business internet and phone system requirements.

Related

Frequently asked questions

When was ISDN discontinued, and when do phone line disconnections begin, per the article?

ISDN services were discontinued from 30 June 2018, with phone line disconnections commencing in 2019 as the NBN rolls out completely over the following years.

What risks does the article warn about for businesses that don't plan their ISDN migration carefully?

Sites being offline before a replacement is deployed, plus business loss due to data congestion, voice call drop-outs, and voice quality problems.

What two network options does the article say blueAPACHE can migrate ISDN services to?

VoIP on NBN or a Private Fibre network.

What VoIP deployment options does the article describe for businesses moving off ISDN?

A Hosted PBX, SIP Trunks connected to an existing PBX, or providing ISDN to an existing PBX via a SIP Enabled ISDN device.

What choice does the article say businesses need to make about their new PBX solution?

Whether to host their systems via PBX in the cloud or on-premises, and whether an existing PBX can be reused if it supports SIP Trunks or needs an ISDN-to-SIP device.

What does the article say business-grade VoIP services depend on?

A reliable data connection, such as Fibre Ethernet or a quality NBN service.

What steps does the article list as critical to blueAPACHE's ISDN-to-VoIP migration process?

Selecting the correct bandwidth for the business's needs, ensuring the network is fit for purpose, ordering the ideal number of SIP trunks, and testing the new services on outgoing calls.

What broader scope of support does blueAPACHE offer alongside the SIP/VoIP migration, per the article?

Design, testing, installation, management and monitoring of SIP services, plus managing the upgrade of switches, networking and WiFi networking.

Source

Knowledge Base

When were ISDN services discontinued in Australia according to blueAPACHE?

According to blueAPACHE, ISDN services were discontinued from the 30th June 2018, with phone line disconnections commencing in 2019 as the NBN rolls out completely over the following years.

What is ISDN?

ISDN (Integrated Services Digital Network) is a digital network technology that carries voice and data services over the public switched telephone network.

What risks do mid-enterprise businesses face if they don't properly plan their ISDN migration?

If not properly managed, the risks include sites being offline before a replacement is ready to be deployed. If migrations are not planned carefully, businesses may suffer losses due to data congestion, voice call drop-outs, and voice quality problems.

How does blueAPACHE help businesses migrate away from ISDN?

blueAPACHE unites voice, data, and security through a single, end-to-end service provider, helping organisations achieve a higher level of productivity by migrating their ISDN services to VoIP on NBN or a Private Fibre network.

What are the typical VoIP solution options businesses can migrate to as NBN rolls out?

Businesses preparing for the switch typically migrate to a business grade VoIP solution such as a Hosted PBX, SIP Trunks for their existing PBX, or providing ISDN to their existing PBX with SIP Enabled ISDN.

What is required for a SIP Trunk to work, and what options exist for older PBX systems?

A SIP Trunk needs to connect to a PBX—a device that provides the brains behind the phone system enabling multiple users to share lines. An existing PBX can be used if it supports SIP Trunks, or an ISDN to SIP device can be used for older PBXs that don't support SIP directly.

What decision do businesses need to make when looking for a new PBX solution?

Businesses looking for a new PBX solution have to decide whether to host their systems via PBX in the cloud or on-premises.

What is a critical dependency for business grade VoIP services to work reliably?

Business grade VoIP services are dependent on a reliable data connection such as Fibre Ethernet or a quality NBN service.

What critical steps does blueAPACHE include in its ISDN-to-VoIP migration process?

blueAPACHE's migration process includes selecting the correct bandwidth for the business's needs, ensuring the network is fit for purpose, ordering the ideal number of SIP trunks, and testing the new services on outgoing calls. They also assist with design, testing, installation, management, and monitoring of SIP services, and manage upgrades to IT systems, switches, networking, and WiFi networking.

When was this blueAPACHE article about ISDN published?

The article, titled 'For Australian businesses, ISDN will soon be in the past,' was written by blueAPACHE and published on December 4, 2018, with a stated read time of 3 minutes.

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