blueAPACHE and ControlUp Partner to Transform Digital Employee Experience

Summary

This blog post, "blueAPACHE and ControlUp Partner to Transform Digital Employee Experience", is a blueAPACHE article from 2026 covering security. Partnership underpins blueAPACHE’s re-engineering of managed services for an AI-driven world‍ It is written for readers evaluating Advanced Infrastructure Managed Services, emPOWER Security. Published in 2026. Figures, product names and event details reflect that time; for current information see the linked service pages.

Key facts

Label Value
Publication year 2026
Topic blueAPACHE and ControlUp Partner to Transform Digital Employee Experience
Services referenced Advanced Infrastructure Managed Services, emPOWER Security
Named products or vendors Microsoft, Azure, Citrix

Article

Partnership underpins blueAPACHE’s re-engineering of managed services for an AI-driven world‍ ‍ MELBOURNE, Australia, 24 August, 2026: blueAPACHE, Australia’s most awarded mid-market IT services provider, has announced a strategic partnership with ControlUp, a ​​company reinventing IT operations by combining leading Digital Employee Experience (DEX) capabilities and agentic AI to enable Autonomous Endpoint Management (AEM), ​​​​ ​​ embedding the ​​ControlUp ONE platform ​​​​ ​​ into blueAPACHE’s managed services and also launching it as a standalone reseller offering for mid-market organisations across the region. The partnership reflects a broader shift in managed services, from reactive support towards proactive, autonomous operations built around real time visibility and ​agentic ​AI​​-​​​ ​driven remediation. Customer expectations of what a managed services provider should deliver are changing quickly, and blueAPACHE is investing in the technology needed to meet them. blueAPACHE is now ControlUp’s strategic delivery partner in the region, pairing the vendor’s ​DEX ​telemetry and ​AI-driven ​automation​s​ platform with blueAPACHE’s managed services expertise to raise the bar on monitoring and support for mid-market and enterprise customers. The partnership goes beyond a traditional reseller arrangement, embedding ControlUp ​ONE ​into how blueAPACHE designs, delivers and supports managed services, not simply distributing the technology. Together, the two companies are pushing managed services ​t​oward AEM at scale,​​ ​​​ ​ giving organisations real time visibility into the experience of every user, on every device. ControlUp ​ONE ​is one of ​​the ​​​ ​technologies blueAPACHE is embedding into its managed services re-engineered strategy, reflecting how far the definition of managed services has moved beyond monitoring and patching as blueAPACHE CEO Michael Zuppa explains: “This is about being able to visually present value back to customers in a way that is meaningful to them. Customers no longer simply want incidents resolved. They want problems detected and, wherever possible, fixed before they are even aware there was one. “We are lifting managed services to an even higher standard ​beyond just ​​ ​monitoring​, with​ ​ ​capabilit​ies​​ ​ that ​​are ​​​​ ​​ contextual and centred on the actual experience, application performance and device health of every user, not just incidents and patch management. This is what customers should expect from their managed services partner,” he continues​.​ ​​​​​​”blueAPACHE is exactly the type of partner we need in this region,” ​said Bob Johnson, SVP Global Partners and Alliances, ControlUp​. “They understand what it takes to deliver managed services at scale, and they have the technical depth to embed our platform properly rather than just resell it. Managed services are moving quickly from reactive support to proactive, AI-driven ​​endpoint ​​​​ ​​ management, and we are seeing demand for managed extended experience grow quickly across the mid-market. Partners and alliances are how we meet that demand. blueAPACHE is a strong partner to build that capability here.” Through the partnership, blueAPACHE’s service desk gains real time telemetry on the devices and applications customers are using, allowing agents to see a user’s experience history the moment they call in, including performance trends, device health and prior incidents, before a ticket is even raised. The platform also allows issues to be self-detected and remediated automatically, reducing the number of incidents that require manual intervention and improving time to resolution, moving managed services further towards proactive, autonomous operations, rather than reactive support. For customers with their own in-house IT teams, blueAPACHE is also offering ControlUp ​ONE ​as a standalone reseller solution, extending into patch management and application layer management alongside endpoint monitoring and automation. blueAPACHE runs ControlUp ​ONE ​across its own environment first, acting as customer zero so that every feature reaching customers has already been tested and refined through blueAPACHE’s own day-to-day experience. blueAPACHE selected ControlUp in part because of its strength in virtual desktop infrastructure (VDI), an area where blueAPACHE has deep experience through partners including Citrix and Microsoft Azure Virtual Desktop, and because of ControlUp’s push into endpoint technology and managed services as a category. The two companies described the arrangement as a mutual investment, with blueAPACHE contributing its expertise in integrating and operating the technology at scale. As customer expectations of managed services continue to rise, the partnership underpins blueAPACHE’s managed services re-engineered offering, which the company is progressively rolling out to customers across Australia. ​​About blueAPACHE
Founded in 1998, blueAPACHE is an Australian owned IT services provider specialising in Managed Services, cloud, security and modern workplace solutions for mid-market and enterprise organisations. blueAPACHE delivers outcome-driven services aligned to strong security standards and operational excellence, supporting highly regulated and rapidly scaling businesses across multiple sectors.​​​ ​​​​​ ​​About ControlUp
​​ControlUp is reinventing IT operations with its AI platform, moving past dashboards, alerts, and ticket queues to define the next chapter in modern workplace management with Autonomous Endpoint Management (AEM). By unifying leading Digital Employee Experience (DEX) capabilities with agentic AI, ControlUp takes organizations beyond reactive troubleshooting toward proactive, intelligent operations at scale. ControlUp ONE integrates real-time signals with AI-driven decisioning and automated remediation to resolve issues before they impact employees, reduce operational complexity, and consolidate fragmented toolsets. IT works smarter, employees stay productive, and disruption becomes the exception, not the rule. Learn more at www.controlup.com. ​​​ ​​​​ ​​​​​ Media Contact Details For blueAPACHE: fiona_hamann@hamanncommuncation.com ​​​For ControlUp: ​sharda.veeramally@controlup.com​ ​​

Related

Frequently asked questions

When and where was this partnership announced, according to the article's dateline?

The article carries a dateline of Melbourne, Australia, 24 August 2026, when blueAPACHE announced its strategic partnership with ControlUp. It describes blueAPACHE in the release as Australia's most awarded mid-market IT services provider.

What does the article say blueAPACHE's service desk agents can see the moment a customer calls in?

The article says the partnership gives blueAPACHE's service desk real time telemetry on the devices and applications customers use, letting agents see a user's experience history the moment they call in. It says this includes performance trends, device health and prior incidents, all visible before a ticket is even raised.

What does the article say "customer zero" means for how blueAPACHE rolls out ControlUp ONE?

The article says blueAPACHE runs ControlUp ONE across its own environment first, acting as customer zero, so that every feature reaching customers has already been tested and refined through blueAPACHE's own day-to-day experience. It presents this as part of embedding the platform into how blueAPACHE designs, delivers and supports managed services, rather than simply reselling it.

Who are the media contacts listed for blueAPACHE and ControlUp in the article?

The article lists fiona_hamann@hamanncommuncation.com as the media contact for blueAPACHE and sharda.veeramally@controlup.com as the media contact for ControlUp. These are provided at the end of the release for press enquiries about the partnership.

Is this post still current?

No. This post is a press release dated 24 August 2026 announcing a specific partnership launch, and its details reflect that announcement date. For blueAPACHE's current managed services offering, a reader should use the linked service pages rather than this post.

Source

Knowledge Base

What partnership did blueAPACHE announce with ControlUp?

blueAPACHE announced a strategic partnership with ControlUp to deliver next-generation Digital Employee Experience (DEX) and Autonomous Endpoint Management (AEM) solutions, embedding the ControlUp ONE platform into blueAPACHE's managed services and also launching it as a standalone reseller offering for mid-market organisations across the region.

When and where was the blueAPACHE-ControlUp partnership announced?

The partnership was announced in Melbourne, Australia, on 24 August 2026.

What is ControlUp's role in the IT operations space according to the announcement?

ControlUp is a company reinventing IT operations by combining leading Digital Employee Experience (DEX) capabilities and agentic AI to enable Autonomous Endpoint Management (AEM).

What benefits does the ControlUp ONE platform bring to blueAPACHE's service desk?

Through the partnership, blueAPACHE's service desk gains real time telemetry on the devices and applications customers use, allowing agents to see a user's experience history the moment they call in—including performance trends, device health and prior incidents—before a ticket is even raised. The platform also allows issues to be self-detected and remediated automatically, reducing manual intervention and improving time to resolution.

Is ControlUp ONE only available to blueAPACHE's managed services customers?

No, for customers with their own in-house IT teams, blueAPACHE is also offering ControlUp ONE as a standalone reseller solution, extending into patch management and application layer management alongside endpoint monitoring and automation.

What does blueAPACHE mean by acting as 'customer zero' in this partnership?

blueAPACHE runs ControlUp ONE across its own environment first, acting as customer zero, so that every feature reaching customers has already been tested and refined through blueAPACHE's own day-to-day experience.

Why did blueAPACHE select ControlUp as a partner?

blueAPACHE selected ControlUp in part because of its strength in virtual desktop infrastructure (VDI)—an area where blueAPACHE has deep experience through partners including Citrix and Microsoft Azure Virtual Desktop—and because of ControlUp's push into endpoint technology and managed services as a category.

What did blueAPACHE CEO Michael Zuppa say about the shift in managed services?

Michael Zuppa said the partnership is about being able to visually present value back to customers in a meaningful way, noting that customers no longer simply want incidents resolved—they want problems detected and, wherever possible, fixed before they are even aware there was one. He added that blueAPACHE is lifting managed services beyond monitoring, with capabilities centred on the actual experience, application performance and device health of every user, not just incidents and patch management.

What did ControlUp's Bob Johnson say about blueAPACHE as a partner?

Bob Johnson, SVP Global Partners and Alliances at ControlUp, said blueAPACHE is exactly the type of partner needed in the region because they understand what it takes to deliver managed services at scale and have the technical depth to embed the platform properly rather than just resell it. He noted managed services are moving quickly from reactive support to proactive, AI-driven endpoint management, with demand for managed extended experience growing across the mid-market.

What is blueAPACHE and when was it founded?

blueAPACHE, founded in 1998, is an Australian owned IT services provider specialising in Managed Services, cloud, security and modern workplace solutions for mid-market and enterprise organisations, delivering outcome-driven services aligned to strong security standards and operational excellence.

How does ControlUp describe its own platform and mission?

ControlUp describes itself as reinventing IT operations with its AI platform, moving past dashboards, alerts, and ticket queues to define the next chapter in modern workplace management with Autonomous Endpoint Management (AEM). ControlUp ONE integrates real-time signals with AI-driven decisioning and automated remediation to resolve issues before they impact employees, reduce operational complexity, and consolidate fragmented toolsets.

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