Happy Holidays! Reflecting on 2024: A Year of Investment, Customer Focus and Achievements

Summary

This blueAPACHE post reports: As 2024 comes to a close, we wanted to take a moment to reflect on an incredible year and thank you for being an essential part of our journey. Your trust, collaboration, and support have been instrumental in driving our success. It concerns emPOWER Collaboration, emPOWER Consulting & Advisory, Microsoft Teams, RingCentral. It names ARN in connection with the announcement. Published in 2024. Figures, product names and event details reflect that time; for current information see the linked service pages.

Key facts

Article

As 2024 comes to a close, we wanted to take a moment to reflect on an incredible year and thank you for being an essential part of our journey. Your trust, collaboration, and support have been instrumental in driving our success. Highlights of 2024:

• Welcoming New Customers : This year, we proudly expanded the blueAPACHE community, adding new customers from around the globe and further reinforcing our mission to deliver innovative and impactful solutions.
• Winning Our Industry’s Most Coveted Award : We were honoured to receive the ARN Mid-Market IT Service Provider of the Year Award, our sixth in as many years, an absolute testament to our shared commitment to excellence, innovation, and transformative results as Australia’s leading IT Service Provider.
• ServiceNOW Go-Live : One of our proudest achievements this year was the deployment of SNOW, our state-of-the-art service management platform that will provide the foundation for market leading innovation and support our growth ambitions while delivering best-in-class customer experience.
• Tribes + Squads : Our post-COVID reorganisation into customer-centric teams is ensuring that the customer stays at the centre of every decision we make, creating an environment to build strong and impactful relationships.
• **AI & Data Services: **2024 was a big year for AI, and we have seen our capabilities continue to strengthen, including the development of an AI Voice-bot solution that provides 24×7 multilingual service leveraging a private LLM. Our consulting and advisory services are working with customers to ensure their data is AI-ready by undertaking assessments that include analysis of data governance and quality.

These milestones are not just ours—they are shared successes made possible through partnerships with you. As we step into 2025, we are more inspired than ever to strengthen our collaborations, explore new opportunities, and deliver even greater value. Thank you for being part of our journey. We wish you and your loved ones a safe holiday season and a prosperous New Year! Let’s continue building something extraordinary together in 2025. Cheers, Chris Marshall
Founder and Managing Director

Related

• emPOWER Collaboration (pillar)
• emPOWER Consulting & Advisory (pillar)
• Microsoft Teams
• RingCentral

Frequently asked questions

What award does the 2024 holiday message credit to that year, and how many consecutive years does it represent?

It credits the ARN Mid-Market IT Service Provider of the Year Award, described as blueAPACHE's sixth in as many years.

What platform go-live does the message describe for 2024?

It describes the go-live of ServiceNow (SNOW), blueAPACHE's state-of-the-art service management platform intended to support future innovation and best-in-class customer experience.

What organisational change does the message describe as a post-COVID reorganisation?

It describes a reorganisation into customer-centric 'Tribes + Squads' teams intended to keep the customer at the centre of decisions and build stronger relationships.

What AI capability does the message credit to 2024?

It credits development of an AI Voice-bot solution providing 24x7 multilingual service using a private LLM, alongside consulting and advisory work assessing customers' data governance and quality for AI readiness.

Is this post still current?

No. It is a year-end message reflecting on 2024 specifically. For blueAPACHE's current collaboration and AI-related services, see the emPOWER Collaboration pillar page linked below.

Source

https://www.blueapache.com/blog/happy-holidays-from-blueapache-24/

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