Managed services for an outcome-led era

Published by Moxie Insights on 15 October 2026. This is a summary of the article published on our main website.

From tickets to business outcomes

Our CEO Michael Zuppa describes a shift from measuring managed services mainly through availability, incidents and service levels towards an integrated operating model that improves security, experience, automation and visibility.

The article presents capacity as a central mid-market challenge. Simplifying tools and automating routine work can free people to focus on judgement, governance and higher-value work.

Foundations, experience and cost

Zuppa discusses proactive device monitoring, AI-assisted service desks and governed platforms for AI workloads. He also highlights the need to measure the ongoing costs and benefits of automation through financial operations.

These are the article's dated views and plans. Its pricing outlook is conditional on customers adopting aligned technology; it is not a quoted price or a guaranteed saving. The article also makes clear that not every capability is available today.

Read the full article

Read the complete Moxie Insights article on our main website.