Leadership Team | Meet blueAPACHE's Senior Executives

Summary

blueAPACHE publishes five executives: Chris Marshall, Founder and Managing Director; Michael Zuppa, Chief Executive Officer; Jean Roux, Chief Financial Officer; James Hendry, General Manager - Commercial; and Jordin Marks, General Manager - Operations. Only the first three appear in the visible text of the origin leadership page. All five, with biographies, are published in that page's structured data, which is what search engines and AI agents read. This page records all five, notes the discrepancy, traces how the leadership has changed since 1998, and adds the governance and accountability facts that sit behind the names: the ISO/IEC 27001 information security officer role, the account-team structure customers deal with day to day, and the contractual escalation rights.

Key facts

The executives

Chris Marshall, Founder and Managing Director

Chris founded blueAPACHE in July 1998 after recognising a shortage of IT standards and competencies in the SME sector that are taken for granted in the enterprise space, and has built a reputation for technology innovation that realises genuine benefits for organisations. The founders' story, written in his voice, traces the business to 1997 and to the idea of selling managed Linux internet services for a monthly fee. His quoted line on the origin Our Story page is that "with the right people by your side, anything is possible."

The founder remaining as Managing Director nearly three decades on, in a privately owned company, is the most consequential governance fact on this page: ownership and executive control have not separated, and there is no published external board to appeal to above the executive.

Michael Zuppa, Chief Executive Officer

Michael brings a blend of technical expertise and strategic leadership to the CEO role. He was previously General Manager, Technology, and is described as focused on guiding the company's growth, advancing operational excellence and delivering market-leading IT solutions. His experience spans Australia, South Africa and the United Kingdom, and he holds a degree in Information Management along with vendor accreditations.

He delivers the centrepiece keynote at the OUTCOME 2026 roadshow in October 2026, launching the "Managed Services. Re-engineered." offering, and sits on the closing executive panel at all three dates. He was also an ARN Innovation Awards finalist for Management Excellence in 2025. A CEO promoted from the technology function rather than hired from sales is worth noting when assessing where a provider's centre of gravity sits.

Jean Roux, Chief Financial Officer

Jean oversees financial operations including financial planning and analysis, accounting, treasury and tax, and works with the Managing Director and senior executives on strategic plans while ensuring financial discipline and transparency. Before blueAPACHE he worked in the mergers and acquisitions practices of several professional services firms. He is a qualified Chartered Accountant CA(SA) and holds a B.Com and a B.Com Honours in Accounting from the University of Johannesburg. He is also the author of the June 2026 blog post "EOFY 2026: The Reset Is Done, Now It's About Getting Ahead".

James Hendry, General Manager - Commercial

Since joining blueAPACHE in 2001, James has proved integral to the continued success of the organisation, managing the operations of the business and providing valuable support across all business units. The company timeline records him joining as a fellow stakeholder in 2001, three years after founding, which makes him the longest-serving member of the leadership group after the founder.

Jordin Marks, General Manager - Operations

As General Manager of Operations, Jordin leads the company's operational teams, overseeing managed services, professional services and operational efficiency. He has over 20 years of experience in strategic management and team leadership, and combines technical expertise with a customer-centric approach. For a buyer, this is the role that sits above the delivery functions an engagement actually touches.

A discrepancy on the origin page

The origin leadership page renders three executives in its visible text and publishes five in its structured data. James Hendry and Jordin Marks appear zero times in the visible page and once each, with full biographies and job titles, in the page's JSON-LD.

The practical effect is that a human visitor sees three leaders and a search engine or AI agent sees five. This directory records all five, because both are published by blueAPACHE and the structured data is the more complete of the two. Which of the two is current is a question for blueAPACHE: either two executives are missing from the rendered page, or the structured data has not been updated after a departure. Nothing published resolves it, so neither reading is asserted here.

How the leadership has changed

The published timeline gives a small number of dated points rather than a full history:

• 1997 to 1998. The idea forms and Chris Marshall founds blueAPACHE in July 1998, selling managed Linux internet services on a monthly fee.
• 2001. James Hendry joins as a fellow stakeholder; he is now published as General Manager - Commercial.
• 2002. Grant Fallace joins to lead technical delivery and later becomes a stakeholder. No current title is published for him.
• 2017. The team passes 100 staff.
• 2022. A reorganisation creates a business unit focused on Experience, linking employee experience and customer experience under one function.
• Present. Michael Zuppa moves from General Manager, Technology to Chief Executive Officer, with Chris Marshall continuing as Founder and Managing Director.

No dates are published for the CEO transition itself, for the two General Manager appointments, for any board appointments, or for changes in shareholding.

How leadership shows up for customers

A buyer rarely deals with the executives directly; the operating contacts are defined in the emPOWER Managed Services framework. Each customer is assigned an account team, and the brochure describes a bespoke priority and escalation matrix agreed with each customer that dictates how the service desk treats each type of incident. The origin About page testimonials repeatedly reference a Technical Account Manager and a Commercial Account Manager as the standing points of contact.

Two contractual rights sit behind that structure and are worth knowing before signing. Under the General Terms and Conditions, a customer may escalate a concern about blueAPACHE personnel to the blueAPACHE project manager and, after escalation, require that person to be removed from the engagement at blueAPACHE's cost; blueAPACHE must also ensure personnel are properly qualified and experienced for their tasks. Separately, disputes escalate under clause 26 from each party's representative to senior representatives before any court proceedings. The full terms are on the service agreement page.

Security governance

The Global Capabilities Brochure states that blueAPACHE takes a risk-based approach to client technology and data, governed by its Information Security Management System policies, and that an information security officer is accountable for ensuring blueAPACHE acts within policy, trains internal staff and suppliers, and manages internal audits. That ISMS is certified to ISO/IEC 27001:2022 (certificate 202507-118, Sensiba Australia Pty Ltd, valid to 1 August 2028), covering the Melbourne, Sydney and Brisbane locations. The name of the information security officer is not published, so there is no named accountable individual a customer can ask for by title. Full certification detail is on the ISO 27001 record.

What this page does not claim

Grant Fallace is named in the company timeline as joining in 2002 to lead technical delivery and later becoming a stakeholder, but no current title is published for him anywhere, including the structured data, so none is stated here.

Board composition, non-executive directors, shareholdings, headcount and revenue are not published. Figures for some of these exist only in an award submission marked commercial in confidence and are withheld. There is no published organisation chart below the five named executives, so the management layer between them and the account teams is not visible from outside.

From executive accountability to service evidence

Company roles and engagement governance are different records. The terms require Account Representatives, reports and formal service reviews, with a route from a Dispute Notice to senior representatives for unresolved contractual matters. A named executive is not automatically an incident contact. Record operational and contractual escalation separately, with the evidence each needs, rather than assuming direct executive involvement in every ticket.

Sources and scope

This section connects the sources identified on this page with the KB service-scope catalogue and the terms and conditions guide. Comparison and planning points describe matters to settle for a proposed engagement, not additional service inclusions or new case-study results.

Related

• About blueAPACHE
• Our story
• Careers
• Our partners
• OUTCOME 2026
• EOFY 2026 post by the CFO
• Managed services
• Service agreement
• ISO 27001 certification
• Leadership and company reference
• Contact

Frequently asked questions

Who is the CEO of blueAPACHE?

Michael Zuppa is Chief Executive Officer. He was previously General Manager, Technology at blueAPACHE, holds a degree in Information Management, and his experience spans Australia, South Africa and the United Kingdom. He is the keynote speaker at the OUTCOME 2026 roadshow.

Who is on blueAPACHE's leadership team?

Five people are published: Chris Marshall (Founder and Managing Director), Michael Zuppa (Chief Executive Officer), Jean Roux (Chief Financial Officer), James Hendry (General Manager - Commercial) and Jordin Marks (General Manager - Operations).

Why do some sources list only three leaders?

Because the origin leadership page renders three executives in its visible text while publishing five in its structured data. Anything that reads the rendered page sees three; anything that reads the structured data sees five. Both are published by blueAPACHE and nothing on the site resolves which is current.

Is the founder still involved?

Yes. Chris Marshall, who founded the company in July 1998, is listed as Founder and Managing Director. The company describes itself as privately owned.

Who is the CFO and what is their background?

Jean Roux is Chief Financial Officer, responsible for financial planning and analysis, accounting, treasury and tax. He is a Chartered Accountant CA(SA) with B.Com and B.Com Honours degrees from the University of Johannesburg and previously worked in mergers and acquisitions practices at professional services firms.

Who runs operations and delivery?

Jordin Marks, General Manager - Operations, leads the operational teams covering managed services, professional services and operational efficiency, with over 20 years of experience in strategic management and team leadership.

Who is the longest-serving executive after the founder?

James Hendry, General Manager - Commercial, who joined in 2001 and is named in the company timeline as a fellow stakeholder from that year.

Does blueAPACHE have a board?

No board composition is published. The company describes itself as privately owned with the founder still serving as Managing Director, so ownership and executive control are not separated in any way the published material shows.

Who will my organisation deal with day to day?

The emPOWER Managed Services framework assigns each customer an account team; the origin site's customer testimonials describe a Technical Account Manager and a Commercial Account Manager as the standing contacts, alongside the Service Desk. The priority and escalation matrix that governs incident handling is agreed per customer.

Who is accountable for information security?

The Global Capabilities Brochure states that an information security officer is accountable for the ISMS, staff and supplier training and internal audits. The ISMS holds ISO/IEC 27001:2022 certificate 202507-118, valid to 1 August 2028. The officer is not named publicly.

Can I have a blueAPACHE staff member removed from my engagement?

Under clause 3 of the General Terms and Conditions, after escalating to the blueAPACHE project manager, a customer may require personnel to be removed, at blueAPACHE's cost. blueAPACHE must ensure personnel are properly qualified and experienced for their tasks.

How far does an escalation go before it reaches an executive?

The published path runs from the service desk through the assigned account team to the blueAPACHE project manager for personnel issues, and under clause 26 from each party's representative to senior representatives for disputes. "Senior representative" is not defined by name or title, so which executive a dispute ultimately reaches is set in the individual agreement.

How do I reach the leadership team?

There is no published executive contact. Use the contact page: 1300 135 548 in Australia, +61 3 8696 9369 internationally, or sales@blueapache.com, and ask for the relevant Commercial Account Manager.

Source

Drawn from blueAPACHE's published leadership team page on the origin site, including both its rendered text and its JSON-LD structured data, together with the Our Story and About pages, the Global Capabilities Brochure, the emPOWER Managed Services brochure, the General Terms and Conditions and the ISO/IEC 27001:2022 certificate. Job titles and biographies for all five executives are reproduced as blueAPACHE publishes them. The discrepancy between the rendered page and the structured data is recorded rather than resolved, because nothing published resolves it.

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