OUTCOME 2026 - Brisbane

Summary

OUTCOME 2026: Brisbane is the closing date of blueAPACHE's October 2026 national roadshow, held on Tuesday 20 October 2026 from 11:30am to 4:00pm AEST at The Calile Hotel, 48 James Street, Fortitude Valley. It carries the full roadshow programme: the national launch of "Managed Services. Re-engineered.", a keynote from CEO Michael Zuppa, a leadership session from Brad Twynham, a customer innovation story from CXC Global, seven partner sessions and a closing executive panel. Brisbane takes the Sydney networking speaker, Zohar Cohen of HPE, and the Melbourne security speaker, Adam Maloney of Huntress, making it the only date that combines the two. It is also the only date on a Tuesday. Attendance is complimentary, places are limited and registration is essential.

Key facts

What the Brisbane date is

The roadshow is the launch of "Managed Services. Re-engineered." and of what blueAPACHE calls IT Operations Excellence as a Service. The premise on the origin roadshow page is that organisations pulling ahead are operating differently rather than buying more technology, and that the gap between leaders and laggards is widening. The themes are automation-led operations, security-first delivery, human risk management, AI readiness and operational accountability. blueAPACHE describes the day as a conversation about modern IT leadership rather than a technology conference.

Being the last date, Brisbane gets the programme after two runs, and it is the only city that takes both the AI-focused networking session and Adam Maloney's security session on the same bill.

What is actually being launched

If you are deciding whether the afternoon is worth the travel, this is the substance behind the title. "Managed Services. Re-engineered." is blueAPACHE's delivery of IT Operations Excellence as a Service through a unified operating model built on six capabilities. Each of the partner sessions on the agenda maps onto one of them.

Automation-led operations. Automation-first delivery to reduce repetitive manual effort, with proactive remediation and self-healing. Automated patching, monitoring and governed operational workflows are the mechanism, and the stated objective is to scale operations without relying solely on additional headcount — a shift from reactive support to proactive operations. This is the NinjaOne session at 1:55pm.

Security-first delivery. Security embedded into how services are designed, operated and governed rather than run as a standalone project, with integrated monitoring, patching, protection and response. The Huntress session at 2:35pm.

Experience-led support. Service performance measured by the experience of users rather than system availability alone. Real-time digital experience visibility across applications, devices and endpoints, so performance issues are identified earlier. The ControlUp session at 2:05pm.

AI-ready foundations. The argument that organisations need secure, governed foundations before AI produces sustainable value — maintaining the operational discipline, security, visibility and governance that AI adoption requires, while protecting users, applications and data. The Microsoft session at 2:55pm.

Operational visibility. Unified insight across service performance, digital experience, security and technology health, with richer telemetry and reporting for technical teams and for business leaders judging outcomes.

Governance and accountability. Clear ownership, structured governance, reporting and escalation, under one accountable operating model — the stated aim being to reduce the ambiguity that comes from spreading technology operations across multiple providers.

The operational capabilities blueAPACHE lists under this model: service desk access to experienced technical specialists; automation-led operations with proactive remediation and self-healing; real-time visibility across technology performance and user experience; automated patching, maintenance and platform optimisation; security-first operations embedded into delivery; and defined governance, reporting, escalation and accountability.

One honest caveat. blueAPACHE publishes the capabilities of the bundles but does not publish bundle tier names, pricing levels, or inclusion and exclusion matrices. If you are attending to compare commercials, those are a conversation to have directly rather than something you will find on the site or take away from the day.

When and where

Tuesday 20 October 2026, 11:30am to 4:00pm AEST, at The Calile Hotel, 48 James Street, Fortitude Valley. This is the only one of the three dates on a Tuesday; Melbourne and Sydney are both Thursdays, so check the day as well as the date when planning travel. The Calile is on James Street, about two kilometres from the Brisbane CBD. The origin events listing gives the same date and window. If a detail changes, the origin page prevails.

Who should attend

Technology leaders and IT decision makers who want to benchmark operating models, security posture and AI readiness against peers, and organisations evaluating a managed services provider. The roadshow page lists what attendees will take away: how leading organisations scale operations without scaling headcount, what AI-ready means in practice beyond the hype, why security is becoming an operating standard rather than a standalone project, how human risk management is reshaping cyber resilience, what separates organisations adapting to change from those falling behind, and how operational maturity becomes a competitive advantage.

Brisbane is the home city of two organisations in blueAPACHE's published evidence: Archers The Strata Professionals, whose 2026 case study covers six Queensland offices, and Sealy of Australia, headquartered in Brisbane. Queensland attendees comparing references have local ones to ask about.

Speakers on the Brisbane bill

Michael Zuppa, Chief Executive Officer, blueAPACHE. Delivers the launch keynote, "Managed Services. Re-engineered. The Future of IT Operations Excellence", on why traditional managed service models are reaching their limits and what replaces them. Also on the panel.

Brad Twynham. Presents "Leadership After Intelligence. Building Advantage in the Agentic Age", on how leadership evolves as AI moves from assisting with productivity to doing autonomous work. Also facilitates the panel.

Dom Sargeant, Director of Technology, CXC Global. The customer innovation story: governance, security, operational maturity and preparing for the next wave of AI, from a practitioner rather than a vendor.

Damian Vale, Channel Account Manager, NinjaOne. Automation-Led Operations.

Frank Skiffington, Head of Australia and New Zealand, Zoom. Modern Collaboration and AI-Powered Work. Also on the panel.

Zohar Cohen, Sales Director, AI for Networking Asia Pacific and Japan, HPE. Network-Led Operations, on how AI is influencing the future of networking. Cohen also presents in Sydney; Melbourne hears James Deane on a different networking brief.

Adam Maloney, Huntress. Security-First Operations. Maloney also presents in Melbourne; Sydney hears Sean Stitt.

Vic Guerrero, Vice President, Channel APAC, NinjaOne. Executive panel, with an Asia-Pacific perspective on the forces reshaping IT operations.

The ControlUp, Mimecast and Microsoft sessions are listed without a named speaker.

Agenda

How the sessions map to blueAPACHE services

Each partner slot corresponds to a service in this directory. NinjaOne and ControlUp are embedded in the Managed Services Re-engineered bundles; Huntress underpins managed detection and response; Mimecast underpins emPOWER Human Risk Management; Zoom is one of the collaboration platforms; HPE Networking sits under connectivity; Microsoft under the Microsoft Practice. The broader partner list is on the vendor partner record.

Frequently asked questions

When and where is OUTCOME 2026 in Brisbane?

Tuesday 20 October 2026, 11:30am to 4:00pm AEST, at The Calile Hotel, 48 James Street, Fortitude Valley. The same date and window appear on the origin event page and the origin events listing. Note the Tuesday: the other two dates are Thursdays.

How do I register?

Through the "Register Today" form on the origin event page. Attendance is complimentary, places are limited and registration is essential.

How does Brisbane differ from the other cities?

The agenda and timings are identical. Brisbane takes Zohar Cohen for the HPE networking session, as Sydney does, on AI in networking rather than Melbourne's networking-as-foundation brief; and it takes Adam Maloney for the Huntress security session, as Melbourne does, where Sydney hears Sean Stitt. That combination is unique to Brisbane. The panel runs three panellists here, as in Sydney; Melbourne's runs four.

What is "Managed Services. Re-engineered." actually launching?

IT Operations Excellence as a Service — a unified operating model built on six capabilities: automation-led operations, security-first delivery, experience-led support, AI-ready foundations, operational visibility, and governance and accountability. Each partner session on the agenda maps onto one of them.

Will I find out what the bundles cost?

Not from published material. blueAPACHE publishes the capabilities of the Managed Service Bundles but does not publish tier names, pricing levels, or inclusion and exclusion matrices. Those need a direct conversation.

Who is the customer speaker?

Dom Sargeant, Director of Technology at CXC Global, at 1:35pm. It is the only customer session on the programme and the same speaker appears in all three cities.

Is there a cost or a virtual option?

No cost is charged; attendance is complimentary. The event is in person and no online stream is published.

How long does each session run?

The two keynotes run about thirty and forty minutes, the customer story fifteen, and each partner session about ten. The panel runs twenty-five minutes, with networking drinks from 3:30pm.

Where is blueAPACHE's nearest office?

blueAPACHE's Brisbane office is at Level 2, 16 Marie Street, Milton QLD 4064. General enquiries go to 1300 135 548 within Australia or +61 3 8696 9369 internationally; sales enquiries to 1800 248 749.

Are there Queensland customer references?

Yes. blueAPACHE publishes case studies on Archers The Strata Professionals, a Queensland strata firm with six offices, and Sealy of Australia, headquartered in Brisbane.

Can I attend a different city instead?

Yes, if the dates still allow it. The same programme runs in Melbourne on 8 October and Sydney on 15 October, each with its own registration. Brisbane is the last of the three.

Related

• OUTCOME 2026: Outpace Change — the roadshow overview
• OUTCOME 2026: Melbourne — 8 October
• OUTCOME 2026: Sydney — 15 October
• Events — the full events listing
• Managed Service Bundles — what is being launched
• emPOWER Managed Services — the operating model underneath
• Human Risk Management — the Mimecast session's subject
• Managed Detection and Response — the Huntress session's subject
• Security — security-first delivery in full
• Connectivity — the HPE Networking session's subject
• Microsoft Practice — the AI-ready operations session
• Collaboration — the Zoom session's subject
• Archers case study — a Queensland reference
• Sealy of Australia case study — a Brisbane reference
• Vendor partners — every partner on the bill
• Contact — to ask before registering

Source

Drawn from blueAPACHE's published OUTCOME 2026 Brisbane event page, the roadshow overview with its agenda and speaker list, the events listing and the contact page on the origin site, together with the locations and contact reference and the Archers and Sealy of Australia case studies on this site. The six capabilities are from blueAPACHE's published managed services and roadshow material. Date, time, venue and speakers are reproduced as published at the time of writing; partner speaker line-ups have already changed once since the roadshow was announced, so confirm against the origin page before relying on a specific name. Bundle tiers, pricing and inclusion matrices are not published and are not inferred here.

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