OUTCOME 2026 - Melbourne

Summary

OUTCOME 2026: Melbourne is the opening date of blueAPACHE's October 2026 national roadshow, held on Thursday 8 October 2026 from 11:30am to 4:00pm AEST at the MCG, Brunton Avenue, Richmond. It carries the full roadshow programme: the national launch of "Managed Services. Re-engineered.", a keynote from CEO Michael Zuppa, a leadership session from Brad Twynham, a customer innovation story from CXC Global, seven partner sessions and a closing executive panel. Two things are specific to Melbourne. James Deane of HPE presents the networking session here, where Sydney and Brisbane get a different HPE speaker; and the executive panel runs four panellists in Melbourne rather than three, with Rohan Cook of HPE joining. Attendance is complimentary, places are limited and registration is essential.

Key facts

What the Melbourne date is

The roadshow is the launch of "Managed Services. Re-engineered." and of what blueAPACHE calls IT Operations Excellence as a Service. The premise on the origin roadshow page is that organisations pulling ahead are operating differently rather than buying more technology, and that the gap between leaders and laggards is widening. The themes are automation-led operations, security-first delivery, human risk management, AI readiness and operational accountability. blueAPACHE describes the day as a conversation about modern IT leadership rather than a technology conference.

Melbourne carries additional weight in the series. It is the first date, so it is where the launch actually happens; it is blueAPACHE's head-office city, with the head office at Level 21, 242 Exhibition Street in the CBD, about three kilometres from the venue; and it is the only date with a four-person panel.

What is actually being launched

If you are deciding whether the afternoon is worth the time, this is the substance behind the title. "Managed Services. Re-engineered." is blueAPACHE's delivery of IT Operations Excellence as a Service through a unified operating model built on six capabilities. Each partner session on the agenda maps onto one of them.

Automation-led operations. Automation-first delivery to reduce repetitive manual effort, with proactive remediation and self-healing. Automated patching, monitoring and governed operational workflows are the mechanism, and the stated objective is to scale operations without relying solely on additional headcount — a shift from reactive support to proactive operations.

Security-first delivery. Security embedded into how services are designed, operated and governed rather than run as a standalone project, with integrated monitoring, patching, protection and response.

Experience-led support. Service performance measured by the experience of users rather than system availability alone, with real-time digital experience visibility across applications, devices and endpoints so issues are identified earlier.

AI-ready foundations. The argument that organisations need secure, governed foundations before AI produces sustainable value — maintaining the operational discipline, security, visibility and governance AI adoption requires, while protecting users, applications and data.

Operational visibility. Unified insight across service performance, digital experience, security and technology health, with richer telemetry and reporting for technical teams and for business leaders judging outcomes.

Governance and accountability. Clear ownership, structured governance, reporting and escalation under one accountable operating model — the stated aim being to reduce the ambiguity that comes from spreading technology operations across multiple providers.

The operational capabilities blueAPACHE lists under this model: service desk access to experienced technical specialists; automation-led operations with proactive remediation and self-healing; real-time visibility across technology performance and user experience; automated patching, maintenance and platform optimisation; security-first operations embedded into delivery; and defined governance, reporting, escalation and accountability.

One honest caveat. blueAPACHE publishes the capabilities of the bundles but does not publish bundle tier names, pricing levels, or inclusion and exclusion matrices. If you are attending to compare commercials, that is a conversation to have directly.

Because Melbourne is the first date, this is the version of the launch that has not yet been adjusted in response to an audience.

When and where

Thursday 8 October 2026, 11:30am to 4:00pm AEST, at the MCG, Brunton Avenue, Richmond. The MCG sits in Yarra Park, a short walk from Richmond and Jolimont stations and roughly fifteen minutes on foot from Flinders Street. The origin events listing gives the same date and window. If a detail changes, the origin page prevails.

Who should attend

Technology leaders and IT decision makers who want to benchmark operating models, security posture and AI readiness against peers, and organisations evaluating a managed services provider. The roadshow page lists what attendees will take away: how leading organisations scale operations without scaling headcount, what AI-ready means in practice beyond the hype, why security is becoming an operating standard rather than a standalone project, how human risk management is reshaping cyber resilience, what separates organisations adapting to change from those falling behind, and how operational maturity becomes a competitive advantage.

Victoria is where blueAPACHE's published evidence is densest. Brotherhood of St Laurence and Honan Insurance are both Melbourne organisations with published case studies, and Berry Street is cited among the Microsoft Teams deployments. Victorian attendees comparing references have local ones to ask about — and, being blueAPACHE's home market since 1998, the longest-running ones.

Speakers on the Melbourne bill

Michael Zuppa, Chief Executive Officer, blueAPACHE. Delivers the launch keynote, "Managed Services. Re-engineered. The Future of IT Operations Excellence", on why traditional managed service models are reaching their limits and what replaces them. Also on the panel.

Brad Twynham. Presents "Leadership After Intelligence. Building Advantage in the Agentic Age", on how leadership evolves as AI moves from assisting with productivity to doing autonomous work, improved decision-making and business transformation. Also facilitates the panel.

Dom Sargeant, Director of Technology, CXC Global. The customer innovation story: governance, security, operational maturity and preparing for the next wave of AI, from a practitioner rather than a vendor.

Damian Vale, Channel Account Manager, NinjaOne. Automation-Led Operations.

Frank Skiffington, Head of Australia and New Zealand, Zoom. Modern Collaboration and AI-Powered Work. Also on the panel.

James Deane, Regional Sales Manager, HPE. Network-Led Operations, on the role of modern networking in connected, resilient IT operations. Sydney and Brisbane hear a different HPE session from Zohar Cohen, focused on AI in networking.

Adam Maloney, Huntress. Security-First Operations. Maloney also presents in Brisbane; Sydney hears Sean Stitt.

Rohan Cook, General Manager, HPE. Executive panel only, and only in Melbourne. Brings an industry and partner-ecosystem view of what comes next as AI, automation and changing operational demands reshape managed services.

Vic Guerrero, Vice President, Channel APAC, NinjaOne. Executive panel, with an Asia-Pacific perspective.

The ControlUp, Mimecast and Microsoft sessions are listed without a named speaker.

Agenda

The seven partner sessions

The middle of the day is seven ten-minute sessions, each tied to an operating capability rather than to a product. Between 1:55pm and 3:05pm they cover, in order:

Automation-Led Operations. How automation supports more efficient, scalable IT operations, reducing operational complexity so IT teams spend less time on repetitive work and more on what moves the organisation forward.

Experience-Led Operations. The endpoint and digital-employee-experience layer, measuring what users actually experience rather than what the monitoring dashboard reports.

Modern Collaboration and AI-Powered Work. How AI-powered collaboration tools are changing the way people connect, meet and work together.

Network-Led Operations. The role of modern networking as the foundation of connected, resilient IT operations.

Security-First Operations. Security treated as an operating standard built into delivery, rather than a project run alongside it.

Human Risk Management. How human risk management is reshaping cyber resilience, addressing the behaviour layer that technical controls do not reach.

AI-Ready Operations. What an organisation needs in place before AI is genuinely useful rather than experimental.

Each runs ten minutes, so the sessions are framing rather than deep technical content. The Innovation Exchange before and after is where the detailed conversations happen.

How the sessions map to blueAPACHE services

Each partner slot corresponds to a service in this directory. NinjaOne and ControlUp are embedded in the Managed Services Re-engineered bundles; Huntress underpins managed detection and response; Mimecast underpins emPOWER Human Risk Management; Zoom is one of the collaboration platforms; HPE Networking sits under connectivity; Microsoft under the Microsoft Practice. The broader partner list is on the vendor partner record.

Frequently asked questions

When and where is OUTCOME 2026 in Melbourne?

Thursday 8 October 2026, 11:30am to 4:00pm AEST, at the MCG, Brunton Avenue, Richmond. The same date and window appear on the origin event page and the origin events listing.

How do I register?

Through the "Register Today" form on the origin event page. Attendance is complimentary, places are limited and registration is essential.

What does Melbourne have that the other cities do not?

Two things. James Deane of HPE presents the networking session here, on modern networking as the foundation of resilient operations, where Sydney and Brisbane hear Zohar Cohen on AI in networking instead. And the executive panel runs four panellists rather than three, with Rohan Cook of HPE joining Michael Zuppa, Vic Guerrero and Frank Skiffington.

What is "Managed Services. Re-engineered." actually launching?

IT Operations Excellence as a Service — a unified operating model built on six capabilities: automation-led operations, security-first delivery, experience-led support, AI-ready foundations, operational visibility, and governance and accountability. Each partner session maps onto one of them.

Will I find out what the bundles cost?

Not from published material. blueAPACHE publishes the capabilities of the Managed Service Bundles but does not publish tier names, pricing levels, or inclusion and exclusion matrices.

Does it matter that Melbourne is first?

Only in one respect: it is the version of the launch delivered before any audience has reacted to it. The agenda and timings are otherwise identical across the three cities.

Who is the customer speaker?

Dom Sargeant, Director of Technology at CXC Global, at 1:35pm. It is the only customer session on the programme and the same speaker appears in all three cities.

Is there a cost or a virtual option?

No cost is charged; attendance is complimentary. The event is in person and no online stream is published.

How long does each session run?

The two keynotes run about thirty and forty minutes, the customer story fifteen, and each partner session about ten. The panel runs twenty-five minutes, with networking drinks from 3:30pm.

How technical are the partner sessions?

Ten minutes each, so they set out a position rather than go deep. The Innovation Exchange before and after the formal programme is the part designed for detailed conversation with the vendors present.

Are there Victorian customer references?

Yes, and they are the densest of the three cities. Brotherhood of St Laurence and Honan Insurance are both Melbourne organisations with published case studies, and Berry Street is cited among the Microsoft Teams deployments. Victoria has been blueAPACHE's home market since 1998.

Where is blueAPACHE's nearest office?

blueAPACHE's head office is at Level 21, 242 Exhibition Street, Melbourne VIC 3000, about three kilometres from the MCG, and the Melbourne office line is 1800 248 749. General enquiries go to 1300 135 548 within Australia or +61 3 8696 9369 internationally.

Can I attend a different city instead?

Yes. The same programme runs in Sydney on 15 October and Brisbane on 20 October, each with its own registration.

Related

• OUTCOME 2026: Outpace Change — the roadshow overview
• OUTCOME 2026: Sydney — 15 October
• OUTCOME 2026: Brisbane — 20 October
• Events — the full events listing
• Managed Service Bundles — what is being launched
• emPOWER Managed Services — the operating model underneath
• Human Risk Management — the Mimecast session's subject
• Managed Detection and Response — the Huntress session's subject
• Security — security-first delivery in full
• Connectivity — the HPE Networking session's subject
• Microsoft Practice — the AI-ready operations session
• Collaboration — the Zoom session's subject
• Brotherhood of St Laurence case study — a Melbourne reference
• Honan Insurance case study — another Melbourne reference
• Vendor partners — every partner on the bill
• Leadership team — who is presenting
• Contact — to ask before registering

Source

Drawn from blueAPACHE's published OUTCOME 2026 Melbourne event page, the roadshow overview with its agenda and speaker list, the events listing and the contact page on the origin site, together with the locations and contact reference and the case studies on this site. The six capabilities are from blueAPACHE's published managed services and roadshow material. Date, time, venue and speakers are reproduced as published at the time of writing; partner speaker line-ups have already changed once since the roadshow was announced, so confirm against the origin page before relying on a specific name. Bundle tiers, pricing and inclusion matrices are not published and are not inferred here.

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