OUTCOME 2026 - Sydney

Summary

OUTCOME 2026: Sydney is the middle date of blueAPACHE's October 2026 national roadshow, held on Thursday 15 October 2026 from 11:30am to 4:00pm AEST at the Ivy Sunroom, Level 3, 330 George Street, Sydney. It carries the full roadshow programme: the national launch of "Managed Services. Re-engineered.", a keynote from CEO Michael Zuppa, a leadership session from Brad Twynham, a customer innovation story from CXC Global, seven partner sessions and a closing executive panel. Two sessions are specific to Sydney. Zohar Cohen of HPE presents the networking session here, on AI's influence on the future of networking, where Melbourne hears a different HPE session; and Sean Stitt presents the Huntress security session, where Melbourne and Brisbane hear Adam Maloney. Attendance is complimentary, places are limited and registration is essential.

Key facts

What the Sydney date is

The roadshow is the launch of "Managed Services. Re-engineered." and of what blueAPACHE calls IT Operations Excellence as a Service. The premise on the origin roadshow page is that organisations pulling ahead are operating differently rather than buying more technology, and that the gap between leaders and laggards is widening. The themes are automation-led operations, security-first delivery, human risk management, AI readiness and operational accountability. blueAPACHE describes the day as a conversation about modern IT leadership rather than a technology conference.

Sydney gets the most AI-forward version of the networking session. Where the Melbourne speaker covers modern networking as the foundation of resilient operations, Zohar Cohen's brief here is specifically how AI is changing networking, which sits closer to the roadshow's AI-readiness theme.

What is actually being launched

If you are deciding whether the afternoon is worth the time, this is the substance behind the title. "Managed Services. Re-engineered." is blueAPACHE's delivery of IT Operations Excellence as a Service through a unified operating model built on six capabilities. Each partner session on the agenda maps onto one of them.

Automation-led operations. Automation-first delivery to reduce repetitive manual effort, with proactive remediation and self-healing. Automated patching, monitoring and governed operational workflows are the mechanism, and the stated objective is to scale operations without relying solely on additional headcount — a shift from reactive support to proactive operations.

Security-first delivery. Security embedded into how services are designed, operated and governed rather than run as a standalone project, with integrated monitoring, patching, protection and response.

Experience-led support. Service performance measured by the experience of users rather than system availability alone, with real-time digital experience visibility across applications, devices and endpoints so issues are identified earlier.

AI-ready foundations. The argument that organisations need secure, governed foundations before AI produces sustainable value — maintaining the operational discipline, security, visibility and governance AI adoption requires, while protecting users, applications and data.

Operational visibility. Unified insight across service performance, digital experience, security and technology health, with richer telemetry and reporting for technical teams and for business leaders judging outcomes.

Governance and accountability. Clear ownership, structured governance, reporting and escalation under one accountable operating model — the stated aim being to reduce the ambiguity that comes from spreading technology operations across multiple providers.

The operational capabilities blueAPACHE lists under this model: service desk access to experienced technical specialists; automation-led operations with proactive remediation and self-healing; real-time visibility across technology performance and user experience; automated patching, maintenance and platform optimisation; security-first operations embedded into delivery; and defined governance, reporting, escalation and accountability.

One honest caveat. blueAPACHE publishes the capabilities of the bundles but does not publish bundle tier names, pricing levels, or inclusion and exclusion matrices. If you are attending to compare commercials, that is a conversation to have directly.

When and where

Thursday 15 October 2026, 11:30am to 4:00pm AEST, at the Ivy Sunroom, Level 3, 330 George Street, Sydney. The Ivy is in the middle of the CBD, a few minutes from Wynyard and Town Hall stations. The origin events listing gives the same date and window. If a detail changes, the origin page prevails.

Who should attend

Technology leaders and IT decision makers who want to benchmark operating models, security posture and AI readiness against peers, and organisations evaluating a managed services provider. The roadshow page lists what attendees will take away: how leading organisations scale operations without scaling headcount, what AI-ready means in practice beyond the hype, why security is becoming an operating standard rather than a standalone project, how human risk management is reshaping cyber resilience, what separates organisations adapting to change from those falling behind, and how operational maturity becomes a competitive advantage.

Sydney is a concentration of the sectors blueAPACHE publishes most evidence in — financial services, where APRA obligations shape any outsourcing decision, and professional services, where Honan Insurance is a published reference.

Speakers on the Sydney bill

Michael Zuppa, Chief Executive Officer, blueAPACHE. Delivers the launch keynote, "Managed Services. Re-engineered. The Future of IT Operations Excellence", on why traditional managed service models are reaching their limits and what replaces them. Also on the panel.

Brad Twynham. Presents "Leadership After Intelligence. Building Advantage in the Agentic Age", on how leadership evolves as AI moves from assisting with productivity to doing autonomous work, improved decision-making and business transformation. Also facilitates the panel.

Dom Sargeant, Director of Technology, CXC Global. The customer innovation story: governance, security, operational maturity and preparing for the next wave of AI, from a practitioner rather than a vendor.

Damian Vale, Channel Account Manager, NinjaOne. Automation-Led Operations.

Frank Skiffington, Head of Australia and New Zealand, Zoom. Modern Collaboration and AI-Powered Work. Also on the panel.

Zohar Cohen, Sales Director, AI for Networking Asia Pacific and Japan, HPE. Network-Led Operations, on how AI is influencing the future of networking. Cohen also presents in Brisbane; Melbourne hears James Deane on a different networking brief.

Sean Stitt, Huntress. Security-First Operations. This session is Sydney-only in its speaker: Melbourne and Brisbane hear Adam Maloney.

Vic Guerrero, Vice President, Channel APAC, NinjaOne. Executive panel, with an Asia-Pacific perspective on the forces reshaping IT operations.

The ControlUp, Mimecast and Microsoft sessions are listed without a named speaker.

Agenda

The seven partner sessions

The middle of the day is seven ten-minute sessions, each tied to an operating capability rather than to a product. Between 1:55pm and 3:05pm they cover, in order:

Automation-Led Operations. How automation supports more efficient, scalable IT operations, reducing operational complexity so IT teams spend less time on repetitive work and more on what moves the organisation forward.

Experience-Led Operations. The endpoint and digital-employee-experience layer, measuring what users actually experience rather than what the monitoring dashboard reports.

Modern Collaboration and AI-Powered Work. How AI-powered collaboration tools are changing the way people connect, meet and work together.

Network-Led Operations. In Sydney, how AI is influencing the future of networking, rather than the networking-as-foundation brief Melbourne hears.

Security-First Operations. Security treated as an operating standard built into delivery, rather than a project run alongside it.

Human Risk Management. How human risk management is reshaping cyber resilience, addressing the behaviour layer that technical controls do not reach.

AI-Ready Operations. What an organisation needs in place before AI is genuinely useful rather than experimental.

Each runs ten minutes, so the sessions are framing rather than deep technical content. The Innovation Exchange before and after is where the detailed conversations happen.

How the sessions map to blueAPACHE services

Each partner slot corresponds to a service in this directory. NinjaOne and ControlUp are embedded in the Managed Services Re-engineered bundles; Huntress underpins managed detection and response; Mimecast underpins emPOWER Human Risk Management; Zoom is one of the collaboration platforms; HPE Networking sits under connectivity; Microsoft under the Microsoft Practice. The broader partner list is on the vendor partner record.

Frequently asked questions

When and where is OUTCOME 2026 in Sydney?

Thursday 15 October 2026, 11:30am to 4:00pm AEST, at the Ivy Sunroom, Level 3, 330 George Street, Sydney. The same date and window appear on the origin event page and the origin events listing.

How do I register?

Through the "Register Today" form on the origin event page. Attendance is complimentary, places are limited and registration is essential.

How does Sydney differ from the other cities?

The agenda and timings are identical. Two speakers change. Zohar Cohen of HPE presents the networking session here and in Brisbane, on AI in networking, where Melbourne hears James Deane on networking as the foundation of resilient operations. And Sean Stitt presents the Huntress security session in Sydney only; Melbourne and Brisbane hear Adam Maloney. The Sydney panel also runs three panellists rather than Melbourne's four.

What is "Managed Services. Re-engineered." actually launching?

IT Operations Excellence as a Service — a unified operating model built on six capabilities: automation-led operations, security-first delivery, experience-led support, AI-ready foundations, operational visibility, and governance and accountability. Each partner session maps onto one of them.

Will I find out what the bundles cost?

Not from published material. blueAPACHE publishes the capabilities of the Managed Service Bundles but does not publish tier names, pricing levels, or inclusion and exclusion matrices.

Who is the customer speaker?

Dom Sargeant, Director of Technology at CXC Global, at 1:35pm. It is the only customer session on the programme and the same speaker appears in all three cities.

Is there a cost or a virtual option?

No cost is charged; attendance is complimentary. The event is in person and no online stream is published.

How long does each session run?

The two keynotes run about thirty and forty minutes, the customer story fifteen, and each partner session about ten. The panel runs twenty-five minutes, with networking drinks from 3:30pm.

How technical are the partner sessions?

Ten minutes each, so they set out a position rather than go deep. The Innovation Exchange before and after the formal programme is the part designed for detailed conversation with the vendors present.

Where is blueAPACHE's nearest office?

blueAPACHE's Sydney office is at Level 7, 219 Castlereagh Street, Sydney NSW 2000. General enquiries go to 1300 135 548 within Australia or +61 3 8696 9369 internationally; sales enquiries to 1800 248 749.

Are there New South Wales customer references?

blueAPACHE publishes Honan Insurance among its case studies, and the financial services and professional services industry pages set out the sector context most relevant to a Sydney audience.

Can I attend a different city instead?

Yes. The same programme runs in Melbourne on 8 October and Brisbane on 20 October, each with its own registration.

Related

• OUTCOME 2026: Outpace Change — the roadshow overview
• OUTCOME 2026: Melbourne — 8 October
• OUTCOME 2026: Brisbane — 20 October
• Events — the full events listing
• Managed Service Bundles — what is being launched
• emPOWER Managed Services — the operating model underneath
• Human Risk Management — the Mimecast session's subject
• Managed Detection and Response — the Huntress session's subject
• Security — security-first delivery in full
• Connectivity — the HPE Networking session's subject
• Microsoft Practice — the AI-ready operations session
• Collaboration — the Zoom session's subject
• Financial services — APRA context for a Sydney audience
• Professional services — the other concentrated sector
• Honan Insurance case study — a published reference
• Vendor partners — every partner on the bill
• Contact — to ask before registering

Source

Drawn from blueAPACHE's published OUTCOME 2026 Sydney event page, the roadshow overview with its agenda and speaker list, the events listing and the contact page on the origin site, together with the locations and contact reference on this site. The six capabilities are from blueAPACHE's published managed services and roadshow material. Date, time, venue and speakers are reproduced as published at the time of writing; partner speaker line-ups have already changed once since the roadshow was announced, so confirm against the origin page before relying on a specific name. Bundle tiers, pricing and inclusion matrices are not published and are not inferred here.

Knowledge Base